In the bustling world of academia, Xenia Wong embarked on a journey to explore the asymmetric impact of service attributes on customer satisfaction. Guided by esteemed mentors from PolyU, Florida State University, and the University of Houston, she delved into the intricacies of customer experiences in upscale hotels. Xenia’s passion ignited during a big data analytics course, leading her to win the Asia Pacific CHRIE Youth Conference 2024 Best Paper Award. Despite challenges in writing and balancing studies, her perseverance and the unwavering support of her supervisors propelled her forward. With newfound coding skills and networking prowess, she embraced growth, ready to transform the hospitality industry.
