Empathy and Teamwork: The Making of a Young Waiter Champion


Title

Empathy and Teamwork: The Making of a Young Waiter Champion

Creator

Lee, Nigel

Advisor

Sandifer, Katsuto
Tam, Samantha
Yassin, Nordin
Kuo, Hao Qing

Faculty

School of Hotel and Tourism Management

Description

Through the YYY competition, Nigel LEE learned that success in hospitality requires more than technical skill—it demands adaptability, empathy, and teamwork. Joining his team just days before the event, Nigel faced uncertainty and pressure, but relied on his training and the support of his mentors at PolyU. He realized that effective communication and active listening are vital when working with diverse colleagues. The competition taught him to stay composed and creative, even when plans changed unexpectedly. Winning Young Waiter of the Year affirmed his dedication and inspired him to showcase Hong Kong’s hospitality culture internationally. Nigel now applies these lessons in his studies, leadership roles, and community projects, aiming to foster innovation and meaningful connections in every endeavor.

Learning outcome/goal

Adaptability and Flexibility
Communication and Presentation Skills
Reflection and Self-awareness
Strategic Planning
Continuous Improvement and Learning from Mistakes

Award

Young Waiter of the Year, Young Chef, Young Waiter, Young Mixologist Competition [International competition]

Publisher

2026-02

Programme

BSc (Hons) in Hotel and Tourism Management

Degree Level

Undergraduate

Keywords

Food and Beverage Service ; Guest Experience ; Service Coordination ; Menu Storytelling ; Leadership

Subject

Table service
Food service
Waiters
Waitresses

Rights

All rights reserved

Language

English

Type

Feature Story

Access Rights

open access